Frequently Asked Questions

Card payments via Stripe, and UPI, netbanking, wallets, or card via Razorpay — pick whichever you prefer at checkout. Both are verified independently before any order is created.

Yes. Payments are processed directly by Stripe and Razorpay, both PCI-DSS compliant — your card, UPI, or netbanking details are entered on their secure systems and never touch our servers.

Reach out as soon as possible via the contact form or WhatsApp with your order number — we can usually amend an order before it ships, but can't guarantee changes once it's in processing.

The price shown at checkout is the final price you're charged — any applicable tax is calculated and shown before you pay, never added as a surprise afterward.

Only one coupon code can be applied per order. If you have loyalty points too, those can be redeemed alongside a coupon in the same checkout.

Yes — buy one from our Gift Cards page in any amount, and the recipient gets an emailed code to apply at checkout. If the balance fully covers an order, no card payment is needed at all.

On orders over ₹999.00, checkout offers Simpl, LazyPay, and Card EMI through Razorpay alongside the usual card and UPI options.

Most orders ship within 1-2 business days of payment clearing. Delivery time after that depends on your destination — see our Shipping Policy for full details.

Sign in and visit My Account → Order History for a live Placed → Processing → Shipped → Delivered timeline, plus a direct tracking link once a carrier tracking number is added.

Shipping availability depends on your location — enter your address at checkout and available shipping options will be shown before you pay.

Yes — check "This is a gift" at checkout to add gift wrap and a personal note, included with the package instead of a price-visible packing slip.

Go to My Account → Returns, pick the eligible order, and submit a request — no need to email first. You can track its status (Requested → Approved → Completed) right from that page.

Request a return with photos of the item and packaging attached, and we'll arrange a free replacement or refund — the opened-bottle rule doesn't apply when the damage is our error.

Approved refunds are issued to your original payment method within 5-10 business days, though your bank may take a little longer to reflect it.

Yes — choose "Exchange" instead of "Refund" when requesting a return from My Account → Returns and tell us what you'd prefer.

EDT is lightest and best for daily wear (3-5 hours); EDP is our most popular strength with 6-8+ hours of projection; Attar and Parfum/Extrait are the most concentrated and longest-lasting, ideal for evenings or when you want a fragrance to truly linger.

Apply to pulse points — wrists, neck, behind the ears — where warmth helps it diffuse naturally. Don't rub your wrists together afterward, as that breaks down the top notes early. Moisturized skin also holds fragrance noticeably longer than dry skin.

Take our 60-second Fragrance Finder quiz — answer four quick questions and we'll recommend your top matches based on notes, gender, and concentration preference.

Yes — Build a Discovery Set lets you pick any 3 fragrances and save 15% versus buying them individually.

Every account gets a shareable referral link from My Account — when someone you refer completes their first paid order, you both earn 100 loyalty points.

Use the "Forgot your password?" link on the sign-in page — we'll email you a secure reset link that expires after an hour for your security.

Yes — tap the heart icon on any product to add it to your Wishlist, and we'll email you if a wishlisted item that was out of stock comes back.

Yes — opt into auto-renewal by saving a card, and we'll charge it automatically on each renewal date and place the order for you, no action needed.

Yes, with no fee and no minimum commitment — turn off auto-renewal or cancel entirely any time from My Account → Subscriptions.

We turn auto-renewal off automatically and email you rather than retrying indefinitely — you can update your payment method and re-enable it, or just use "Renew Now" manually instead.