Refund & Return Policy

The Basics

We want you to love what you ordered. If you don't, unopened and unused products can be returned within 14 days of delivery for a full refund of the item price. Because fragrance is a personal, hygiene-sensitive product, we can only accept returns of items that are still sealed in their original packaging — see below for what that means in practice.

What's Not Returnable

For hygiene and safety reasons, we can't accept a return once a bottle's seal has been opened or the product has been used, dabbed, or sprayed — even once. This applies to:

• Any opened attar, perfume, or eau de parfum bottle.
• Discovery Set items where any bottle in the set has been opened (the set is priced as a bundle, so a partial return isn't possible — see Build a Discovery Set for how the bundle works).
• Gift-wrapped orders where the wrapping has been opened, unless the product itself is separately confirmed unopened.

Unopened, sealed products are returnable within the 14-day window regardless of whether they were a gift, part of a set, or bought on sale.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, or isn't what you ordered, this isn't a normal return — it's on us to fix, and the opened-bottle rule above doesn't apply. Contact us within 48 hours of delivery with:

• Your order number (found in My Account → Order History, formatted like OHM-YYMMDD-XXXXXX).
• Photos of the damaged item and the outer packaging/box it arrived in.

We'll arrange a free replacement or a full refund — whichever you'd prefer — with no return shipping cost to you.

How to Start a Return

Request a return or exchange directly from your account — no need to wait on email:

1. Go to My Account → Returns and pick the eligible order.
2. Choose whether you'd like a refund or an exchange, and tell us why — a photo helps if the item arrived damaged.
3. We'll review it and update the status on that same page — you'll see Requested → Approved → Completed.

Prefer to talk it through first? Reach us via the Contact page or WhatsApp and we'll walk you through it.

Refund Timing & Method

Once we receive and inspect a returned item (or approve a damaged/incorrect-item claim without needing it shipped back), refunds are issued to your original payment method — the same card, UPI ID, or wallet used at checkout, via Stripe or Razorpay. Refunds typically appear within 5-10 business days, though your bank or payment provider may take a little longer to reflect it on your statement.

Shipping Costs

Outbound shipping charges are refunded only when the return is due to our error (damaged, incorrect, or defective item). For a standard change-of-mind return, the original shipping charge (if any was charged — orders over ₹150.00 ship free) is non-refundable, and return shipping is the customer's responsibility unless otherwise agreed.

Subscribe & Save Cancellations

You can turn off auto-renewal or cancel a subscription any time from My Account → Subscriptions — there's no minimum commitment and no cancellation fee. Cancelling stops future renewals; it doesn't retroactively refund a renewal that's already been charged and shipped, which follows this same return policy like any other order. If an auto-renewal charge fails or your saved card is declined, we turn auto-renewal off automatically and email you rather than retrying indefinitely.

Loyalty Points & Coupons

If an order is refunded, any loyalty points earned on that order are deducted from your balance, and any points redeemed for a discount on it are restored to your account. If a coupon was used, refunding the order doesn't reissue the coupon for reuse (most codes are limited-use or single-use by design).

Exchanges

Choose Exchange instead of Refund when requesting a return from My Account → Returns if you'd like a different fragrance or size — let us know what you'd prefer in the reason field and we'll confirm availability. If the item you want isn't in stock, we'll process a refund instead so you're never left waiting.

Questions about a specific order? Contact us with your order number and we'll sort it out.